ph123 Privacy Policy – How We Collect, Use and Protect Your Personal Data as a Filipino Player

This Privacy Policy ("Policy") describes how ph123 ("we," "us," "the Platform") collects, uses, stores, shares and protects the personal data of individuals ("you," "the Player") who visit and use the ph123 website, mobile application and all associated gaming services offered in the Philippines.

ph123 is an online gaming entertainment platform designed exclusively for Filipino adults aged 21 years and above. Because our service involves the handling of financial transactions — including GCash deposits, Maya payments and Philippine bank transfers — and the verification of player identity, we necessarily collect and process personal data as part of running a responsible and compliant platform.

By registering a ph123 account or continuing to use the platform after the publication of an updated Policy, you confirm that you have read and understood how your personal data is handled as described in this document. If you do not agree with this Policy, please do not use ph123.

ph123 is the online gaming platform operating at ph123.org. ph123 is the data controller responsible for the personal data of registered Filipino players. As data controller, ph123 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

If you have any questions about how ph123 handles your personal data, or if you wish to exercise any of the rights described in this Policy, please contact our support team using the details provided in Section 15 of this document.

ph123 collects the following categories of personal data from Filipino players:

ph123 does not collect sensitive personal data such as biometric data, health information or religious beliefs unless specifically required by law and with your explicit consent.

ph123 collects personal data through the following means:

• Direct provision by you: When you register a ph123 account, complete identity verification, make a deposit or withdrawal, contact support or update your account settings, you directly provide us with personal data.
• Automated platform activity: As you use the ph123 website or mobile app, certain technical data — such as your IP address, device identifiers and session logs — is collected automatically through our platform infrastructure.
• Payment processors: When you make a deposit or withdrawal using GCash, Maya or a Philippine bank transfer, our payment processing partners share transaction confirmation data with ph123 to update your account balance and transaction history.
• Identity verification services: Where ph123 uses a third-party verification provider to confirm your identity against Philippine government ID databases, that provider shares verification results with ph123.
• Cookies and similar technologies: The ph123 website and mobile app use cookies and similar tracking technologies as described in Section 12 of this Policy.

ph123 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining and securing your ph123 player account, including password reset, OTP verification and session management.
• Age and identity verification: Confirming that you are a Filipino adult aged 21 years or older before allowing access to real-money gaming features, and at key account milestones such as first withdrawal and VIP tier advancement.
• Payment processing: Executing deposits from your GCash or Maya wallet or Philippine bank account, and processing withdrawal requests back to your registered payment method — all in ₱ PHP.
• Responsible gaming: Monitoring your account activity to detect signs of problematic gaming behaviour and to administer deposit limits, loss limits, session reminders and self-exclusion requests as described in our Responsible Gaming policy.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent account activity, unauthorised access, money laundering and abuse of promotional offers.
• Customer support: Responding to your queries, resolving disputes and following up on feedback submitted through live chat, email or the in-app support function.
• VIP programme administration: Tracking your wagering activity to calculate VIP tier advancement, cashback entitlements and other loyalty benefits as set out in our VIP Programme page.
• Marketing communications: Sending you promotional offers, bonus announcements and platform news — but only if you have opted in to receive such communications. You may withdraw consent at any time.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how Filipino players interact with ph123 and to improve game selection, interface design and payment flows.

ph123 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the ph123 Terms and Conditions — including running your account, processing ₱ PHP transactions and delivering games — is carried out because it is necessary to provide the service you have agreed to receive.
• Legal obligation: Certain processing — such as identity verification, age confirmation (21+), transaction record-keeping and fraud reporting — is carried out to comply with applicable Philippine legal and regulatory obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring and product improvement is based on ph123's legitimate interest in operating a safe and sustainable platform for Filipino players, provided those interests do not override your own rights.
• Consent: Processing for optional marketing communications is based entirely on your freely given, specific and informed consent. You may withdraw this consent at any time without affecting your access to ph123 gaming services.

ph123 does not sell your personal data. We share your data only in the following limited and specific circumstances:

• Payment processors: GCash, Maya and Philippine banking partners receive the minimum necessary transaction data to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity verification providers: Third-party verification services receive your identity document data solely for the purpose of confirming your identity and age (21+) as required for account compliance.
• Game studio providers: Game providers whose titles appear on ph123 may receive anonymised session data for the purpose of game performance analytics and fairness auditing. They do not receive your name, contact details or payment information.
• IT and infrastructure providers: Cloud hosting, cybersecurity and platform infrastructure partners process data on ph123's behalf under strict data processing agreements that prohibit independent use of your data.
• Law enforcement and regulators: Where ph123 is legally required to disclose personal data to Philippine law enforcement agencies, courts or regulatory authorities, we will comply with such requests. Where permitted, we will notify you of any such disclosure.
• Business transfers: In the event of a merger, acquisition or sale of platform assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

Because ph123 exclusively processes transactions in Philippine Peso (₱ PHP) using GCash, Maya and Philippine bank transfers, payment-related data handling deserves specific explanation:

• ph123 does not store your full GCash or Maya account credentials. Deposit and withdrawal flows use tokenised references provided by the payment processor to initiate and confirm transactions without ph123 holding raw wallet login data.
• Your transaction history on ph123 — showing deposit amounts, withdrawal amounts, dates and reference numbers in ₱ PHP — is stored on the ph123 platform and is viewable within your account dashboard.
• For significant transactions, ph123 may request source-of-funds documentation as part of responsible financial management and anti-money laundering obligations. Documentation submitted for this purpose is handled securely and is not shared beyond what is necessary for the specific review.
• GCash and Maya each maintain their own privacy policies governing how your data is handled within their respective e-wallet platforms. ph123 is not responsible for the privacy practices of these third-party payment providers.

ph123 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Data is retained for as long as your ph123 account remains active and for a reasonable period thereafter to handle any outstanding queries or disputes.
• Closed accounts: After account closure, ph123 retains identity and financial transaction records for a minimum retention period as required by applicable Philippine legal obligations relating to financial record-keeping and fraud prevention. This period is typically a minimum of five (5) years from the date of last transaction.
• Marketing data: If you withdraw consent for marketing communications, ph123 will remove you from marketing lists within a reasonable period and will retain only a record of your opt-out preference to ensure we do not contact you again without a renewed consent.
• Technical logs: IP address and access logs are retained for a shorter period, typically 12 months, for security and fraud monitoring purposes.

When personal data is no longer required and its retention period has expired, ph123 will securely delete or anonymise the data so it can no longer be associated with you as an individual.

ph123 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• Encryption in transit: All data exchanged between your browser or app and the ph123 platform is encrypted using TLS (Transport Layer Security) to prevent interception during transmission.
• Encryption at rest: Sensitive personal data stored on ph123 servers — including identity documents and financial references — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within ph123 is restricted on a strict need-to-know basis. Only team members who require data access to perform their specific role are authorised to view player account information.
• Multi-factor authentication: ph123 supports and encourages the use of multi-factor authentication (MFA) for player accounts to provide an additional layer of protection beyond the account password.
• Security monitoring: ph123 operates continuous monitoring of platform activity for signs of unauthorised access, unusual login patterns and suspicious account behaviour.
• Incident response: In the event of a data security incident that poses a risk to your personal data, ph123 has an incident response process to contain the incident, assess the impact and notify affected players within a reasonable timeframe.

As a user of ph123, you hold the following rights over your personal data. To exercise any of these rights, contact ph123 support as described in Section 15:

ph123 will respond to verified data rights requests within a reasonable timeframe. We may need to confirm your identity before acting on a data request to ensure we do not disclose your data to an unauthorised third party.

The ph123 website and mobile application use cookies and similar tracking technologies to support platform functionality and improve the player experience. The following types of cookies are used:

• Essential cookies: These are required for the ph123 platform to function. They maintain your login session, remember your language and display preferences and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how Filipino players use the ph123 platform — which pages are visited most, where players encounter difficulties and how game sessions are structured. This data helps ph123 improve the platform over time.
• Functional cookies: These cookies remember choices you make on ph123 — such as your preferred game lobby view or notification settings — to provide a more personalised experience during your session.
• Security cookies: These cookies support fraud prevention and account security functions by detecting unusual access patterns and flagging potential bot activity.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain ph123 features including the cashier and game lobby.

ph123 applies a strict minimum age of 21 years for all players. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21.

Age verification is conducted at registration and at key account milestones. If ph123 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data collected and withhold any balance pending review.

ph123 may update this Privacy Policy from time to time to reflect changes in the platform, applicable Philippine law or industry best practices. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, ph123 will notify registered players via the email address on their account or via a prominent notice on the ph123 platform before the changes take effect. Your continued use of ph123 after the effective date of an updated Policy constitutes your acceptance of the changes.

We recommend reviewing this Privacy Policy periodically, particularly if you have not logged in for some time or if you receive a notification from ph123 about a policy update.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ph123 has handled your personal data, please contact us through the following channels:

• Email: [email protected] — type this address into your email application. We do not use clickable email links on this page.
• Live Chat: Available 24 hours a day, 7 days a week, within your ph123 account dashboard after login. This is the fastest way to reach the ph123 support team for urgent privacy concerns.
• Common Questions: The ph123 FAQ page addresses many common privacy and account questions without the need to contact support directly.

ph123 aims to acknowledge all privacy-related requests within 48 hours and to resolve them within a reasonable timeframe depending on complexity. For requests involving identity verification or data deletion, we may need to confirm your identity before proceeding.